Frequently Asked Questions

Ordering and Product Details

We sell a wide range of bottles, tumblers, jugs and replacement parts. Listings include product names and photos; where compatibility or dimensions matter, check the product listing. If a detail you need is missing, contact us with the model name or photo and we will verify fit or finish.

Shipping and Timing

Orders are typically processed within 1-3 business days. Domestic delivery within Canada generally takes 3-7 business days once your order leaves our fulfilment centre. If you have a time-sensitive need, contact us before ordering and we’ll advise on current processing times.

Returns and Refunds

We accept returns within 30 days of delivery for eligible items. The store covers return postage for approved returns; contact [email protected] or call +1 4033811420 to arrange return details and reimbursement. Refunds are issued after we inspect the returned item and should appear within seven business days after we process them.

Need a specific answer?

Email [email protected] or call +1 4033811420 with the details relevant to your question.

Shopping Cart
Scroll to Top